We'll be back soon.
Our Member Service Centre is open Monday - Friday, 8am - 8pm and Saturday 9am - 3pm, Adelaide Time (excluding national public holidays).
In the meantime, you can send us a private message via Secure Mailbox in Internet Banking or the Mobile App, or submit a general enquiry.
Missing cards or suspected fraud?
24/7 support is available.
Help with my account.
Getting started.
Cards and payments.
Contact us.
Phone, face-to-face, or online – choose how you’d like to chat.
Call 13 25 85.
Online enquiry.
Secure Message.
Find a branch.
Overseas?
Use +61 8 8205 8888. If you have any issues reaching us on that number, try our secondary contact number +61 8 7201 2400.
Community partnerships.
We partner with over 6,000 local community groups across Australia for banking, lending, and fundraising — a number we’re always looking to grow.
Is it really Beyond Bank contacting you?
Scammers often impersonate banks and can be very convincing. If you have received an unexpected call or text message from Beyond Bank about a suspicious transaction, here’s how to check if it’s actually our Fraud Team.
More support.
We’re here to help with life’s curveballs. Apply for financial assistance
Explore the ways you can improve your financial wellbeing.
Guidance and support for managing the estate of a loved one who has passed. Manage a deceased estate
If you have limited English and would prefer to speak in another language, interpreter services are available in over 150 languages through the Translating and Interpreting Service (TIS National).
Please let us know when you call that you would like an interpreter.
If you’re deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service (NRS) can help. To use this service, call NRS and give our phone number 13 25 85 to the Relay Officer when asked.
- Georgina McGuinness - Media Relations
georgina@mcguinnessmedia.com.au
0488 247 777 - Sophie Scott-Young - National Operations and Corporate Affairs Manager
sscott-young@beyondbank.com.au
0457 542 344
Following the social media age restrictions that took effect in December 2025, if you are under 16 years old, please do not contact us through social media platforms. Instead, please use our other member channels such as secure message via the Mobile App and Internet Banking, email, phone or visit a branch.
Compliments and complaints.
We’re shaped by our members. When you share your experience and let us know what we’re doing right or how we could improve, it helps us grow and adapt to provide the best possible service.