About the Beyond Bank Fraud Team.
The Beyond Bank Fraud Team are here to help monitor your accounts 24 hours a day.
Our Fraud Team works around the clock to help monitor your accounts and keep you safe. They review account activity every day of the year and take action if something doesn’t look right.
If they spot something unusual:
- Card transactions: They may place a temporary restriction on your card to prevent further use.
- Outgoing transfers: They may hold the payment for 24 hours or place a restriction on your account until they can speak with you or confirm the transaction.
In both cases, the team will contact you by phone or SMS.
As scams become more sophisticated, we want to help you recognise a legitimate message from our Fraud Team and know who to contact if you need support.
What to expect if the fraud team contact you.
If we need to reach you about a suspicious transaction, we’ll get in touch by phone or SMS.
Please note that this is general information about what to expect. Some scammers may use a technique called 'spoofing' to appear to send a message or be calling from a legitimate number.
The fraud team will not ask for any sensitive details or ask you to transfer funds to another bank or account. If something doesn't feel right, get in touch. To find out more about keeping yourself safe, see our scams and fraud page.
What should I expect if I get a call?
If the fraud team is calling, they will call you on +61 2 8299 9534. They will only call between 7am and 10pm (in your local time). If they identify something they need to speak to you by phone about outside of these hours, the call will be queued and actioned the following morning.
Some key things to look out for:
- They will never ask you to confirm sensitive details, such as access or verification codes or your internet banking password
- They will never ask you to complete any transfers to another bank or account
- They will only call you between 7am and 10pm (in your local time)
- If you have any doubts you can hang up and call the fraud team directly on 1300 705 750 (or +61 2 8299 9534 from overseas)
What should I expect if I get an text message?
If it is the fraud team sending you a text message, they will contact you on +61 437 126 492 or +61 489 988 024. You might receive one of a few different text messages depending on the exact situation details.
Some key things to look out for:
- They will never ask you to confirm sensitive details, such as access or verification codes or your internet banking password
- They will never include links in their message
- They will only ask you to reply with a 'yes' or 'no' answer.
- They may ask you to call on 1300 705 750 (or +61 2 8299 9534 from overseas)
What might the text message ask me to confirm?
- Beyond Bank: Restrictions have been placed on your card ending in 1234 and after a declined a transaction of AUD 9.99 at 09:00 AM AEST/AEDT at merchant EXAMPLE. Please confirm if you made this transaction by replying 'yes', else reply 'no'. Alternatively, call Beyond Bank fraud department on 1300 705 750.
- Your card was recently restricted due to an attempted transaction for AUD 9.99 at 09:00 AM AEST/AEDT. We have reviewed the transaction and removed the restriction. Please contact us if you are unaware of this transaction. Beyond Bank Fraud Department.
- Beyond Bank: A transaction has been approved for AUD 123.45 at 09:15 PM AEST/AEDT at merchant EXAMPLE on your card ending 1234. Please confirm if you made this transaction by replying ‘yes’, else reply ‘no’. Alternatively, call Beyond Bank Fraud Department on 1300 705 750.
- Please contact Beyond Bank Fraud Department on 1300 705 750 and press option 3, to confirm card/NPP transactions. Do not reply. (Note: this is most likely to be received outside of standard hours)
- Beyond Bank: Your payment of AUD 8.88 at 10:08 AM AEST/AEDT to EXAMPLE from your account ending 5678 has been placed on hold. Please call Beyond Bank Fraud Department on 1300 705 750 within 24 hours to discuss the payment.
- Beyond Bank: Your payment of AUD 8.88 at 10:08 AM AEST/AEDT to EXAMPLE from your account ending 5678 has been declined and funds returned to your account.
- Beyond Bank: Your payment of AUD 8.88 at 10:08 AM AEST/AEDT to EXAMPLE from your account ending 5678 has been processed as per your confirmation.
- Beyond Bank: As we did not hear back from you, a payment of AUD 8.88 at 10:08 AM AEST/AEDT to EXAMPLE from your account ending 5678 has been declined and funds returned to your account. Please call Beyond Bank Fraud Department on 1300 705 750 before reinitiation the payment.
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