Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

Father using laptop for freelance work sitting on the sofa at home while his two kids playing peacefully together on the floor. Busy single parent is babysitting and working on the distance
Financial Wellbeing

Supporting you when times are tough.

If you're feeling overwhelmed by money or personal issues, it can be hard to know where to turn. You don't have to go it alone. 

Supporting our customers with financial hardship assistance.

As cost-of-living pressures and natural disasters continue to take their toll on many communities, you may feel overwhelmed by money or personal issues. With so much uncertainty, we know it can be hard to know where to turn.

Beyond Bank is committed to assisting our customers experiencing financial difficulty.  Our dedicated Credit team are available and may be able to assist further by seeking to work with our customers, exploring various options and tailoring forms of assistance based on the circumstances of each customer.

Apply for Financial Assistance

If you are facing hardship and would like to discuss the options available, please complete our Financial Assistance form and we will get in contact with you.

Apply for Financial Assistance

Help is available.

Many charities and community organisations have emergency relief services to help with food, housing, bill payments and emotional support.

Government Assistance

Phone: 132 850
Website: servicesaustralia.gov.au

St Vincent de Paul Society

Phone: 13 18 12 (Option 3)
Website: vinnies.org.au

The Salvation Army

Phone: 1300 662 217
Website: salvationarmy.org.au

National Debt Hotline 

Phone: 1800 007 007 (open Monday to Friday, 9:30am to 4:30pm)

Website: ndh.org.au

Other useful resources.

Latin woman from her house in New York relaxing and chatting on mobile with a beautiful sunlight coming in from the side window.

Managing money

Life is easier when you have a plan. How you spend and save your money can affect your life and lifestyle now and in the future.

Six strategies for managing money
Optimizely_KV_financial-wellbeing_create-a-budget-2

Create a budget

We are here to help make budgeting easier with our ‘do-it’ yourself’ budget planner that will help you create a budget based on your earnings, spending and savings.

How to create a budget
A woman sits at her living room with smartphone and financial reports doing her monthly budget.

Managing debt

Whether your debt is small or large it needs to be managed. We’ve got some tips to help you put together a repayment plan.

Three strategies for managing debt

   
 

This information is of a general nature only and does not take into consideration your objectives, financial situation or needs. The information must not be relied upon as financial product advice. Before acquiring any product you should read the relevant guides, Product Disclosure Document, and consider whether a product is suitable for your circumstances to decide if a product is right for you.
   
 

Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237856. © 2026.
   
 

If you would like to read our code of operation this can be accessed here.