Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

Smiling casual mature businesswoman using smartphone at the window in loft office
Frequently Asked Questions

How do I send and receive secure messages?

All Internet Banking FAQs Get Help

Have an enquiry that is not urgent? If you use Mobile or Internet Banking, you can send us a message using the Secure Mailbox. This is found in the App under Contact Us and in Internet Banking under Services. Once you send us a message we will get back to you within 1-2 business days to assist further.

To send a Secure Message through Internet Banking:

  1. Log in to Internet Banking
  2. Select Services
  3. Select Secure Mailbox
  4. You may be required to complete a Secure SMS verification
  5. To send a new message select Compose.

To send a Secure Message through the Mobile App:

  1. Open the app
  2. Log In
  3. Select Menu, Contact Us then Secure Mailbox
  4. Click the Pencil icon at the bottom right to compose a new message.

We may also send important, private information via Secure Messages, generally accompanied with a notification via email or a phone call to let you know that you need to log in and check your messages.

Did you find this answer helpful?

We’re glad you’re happy. Feel free to share more!

Sorry to hear that! Please share how we can improve.

Unexpected error, please try again later.
Thank you for your feedback!