Internet Banking.

To transfer funds using BPAY, you will need:

• A Biller Code – between 4-6 digits, which should be located on your bill.
• A Customer Reference Number – also located on your bill, usually near the Biller Code. The number of digits varies from biller to biller.

You can enter a description for the payment to refer to in the list of saved billers.

To process the BPAY payment:

• select the Transfer/Pay menu
• select BPAY
• select the debit account
• select a saved biller or enter the biller code and reference number.

You can also select Schedule Payment on this screen to set up a recurring BPAY transfer, in much the same way as you would for a normal electronic funds transfer.

Please note that some accounts, such as salary packaging accounts, are not eligible for BPAY payments. In this case you will not have the option to select it as the account the payment is to come from. For more information please get in touch.

Where to find Internet Banking.

You can find the portal to Internet Banking at the top right-hand side of every page on our website (where it says 'Log in').

Your Membership Number and Password.

Password:

If you set up a new membership with us online or in a branch, you will be asked to select a password as a part of this process. This is the password you use to log into your Internet Banking with your Membership Number.

Membership Number:

Your membership number can be found on your welcome email or on the bottom of your card below your name. If you do not have access to these options, please contact us by phone on 13 25 85 or visit a branch.

If you have an existing membership and are setting up Internet Banking for the first time please visit us in a branch or give us a call on 13 25 85. Our team will then be able to get you set up and help step you through logging in for the first time, if needed.

Watch the video for a demonstration of how to register for Internet Banking.

Logging in for the first time.

Once you log in to Internet Banking for the first time, you will see an initial welcome screen, including some instructions to help you get started and an opportunity to download the Internet Banking Terms and Conditions within the Product Guide.

To continue, you must accept the Terms and Conditions. Click Accept to continue to Internet Banking: To provide additional security, a second form of identification is necessary if you want to use all of the features of Internet Banking. These features include External Funds Transfers (EFTs) and sending Secure Messages to our team.

When performing one of these actions, Internet Banking requests a security code that is verified against a code entered. For more details, please see the Second Tier Authentication section.

Set up the App.

Now that you have your Internet Banking set up, you can access our award-winning Mobile App! Get started

Need help?

If you can't remember your membership details or need a hand getting started on Internet Banking, our team are happy to help. Visit your nearest branch or call our Member Service Centre on 13 25 85. Open Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays.

Yes. A branch consultant can show you how to use the card controls service on the in-branch iPad or on your own device, but they aren’t able to apply any changes on your behalf.

Yes! You are able to give an account a nickname in Internet Banking and the mobile app.

To nickname an account in Internet Banking:

1. Login to Internet Banking
2. Click on Settings > Preferences
3. Select the account you want to nickname, enter it and save.

To nickname an account in the mobile app:

1. Log into the app
2. Click on Accounts > Select and Account > Account Settings > Nickname account

Please avoid using any profanities or offensive words when nicknaming your accounts. Note when an account holder provides a nickname to a joint account, the provided nickname will be visible to the other account holder.

No. A PayID is only used to deposit money to your account. No-one can access your account by knowing your PayID.

If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.

On the main navigation menu click on Apply, then click on Loans and Credit Cards.

Similar to creating an account, just click the link and follow the prompts. Once you have submitted an application a Member Relationship Consultant will be in touch within 24 business hours.

On the main navigation menu click on Apply, then click on Loans Status.

If you have applied for a loan and are waiting on an answer, you can check the status of the application by clicking Loan Status. On this screen, you will see all of your current loan applications and the descriptions of each status.

You can log into Internet Banking by clicking the Log In button in the top right corner of our Website, or by going to online.beyondbank.com.au/.

Once on the log in screen, enter your member number into the first field and the password that you have chosen into the second, and then click the Log In button. Not sure where to find your member number? This FAQ provides further information.

From this page, you can also navigate back to the home page of our website by clicking the Beyond Bank logo. You can also view our latest news on the login page, which will alert you to any outages and other important news about Internet Banking.

If you forgot your password, simply click on the link ’Forgot your password?’ located under the Log In button.

You can register for Internet Banking when creating your membership with Beyond Bank, whether that’s online, in a branch, or over the phone.

A staff member in a branch will be able to register you for Internet Banking at any time during business hours. If you are unable to get to a branch, you can call the Member Service Centre on 13 25 85.

Once you have registered, you can navigate directly to Internet Banking by typing online.beyondbank.com.au into your browser address bar, or by clicking the link to internet banking on our website.

Watch the video for a demonstration of how to register for Internet Banking.

You can activate a card you have received in the post under the Services section of the main navigation menu, then click on Card Management and finally on Activate Card.

Simply enter all of the card details in the fields provided, and click Activate Card. Your card will be active approximately 10 minutes after completing this process.

If we find that your PayID is already in use you will see a message when creating a PayID.

If you consider that your PayID may have been created by someone else you can dispute the ownership by clicking on Dispute PayID.

The, request and enter the code that was sent to your registered mobile number.

We will investigate this PayID dispute and get back to you with a resolution or update soon.

Go to the main navigation menu and click on Services. Then Card Management.

Then, if your card has been lost, stolen or you would like to change your card PIN, click on one of the options provided and update status.

Once you click Submit, the card will immediately be closed. A prompt will appear to order a new card - or you can do so by sending a Secure Message, calling the Member Service Centre on 13 25 85, or visiting a branch.

Please note: Once a card is reported lost or stolen, it cannot be reinstated and a new card will be required to be issued (this may incur a fee).

When you log in to Internet Banking for the first time, you will be prompted to register for Secure SMS. This is the default second tier authentication method so you will need to register for this in order to register your VIP Access app or Factor Two Token.

Once you have reviewed all of the information on the first page, select the number to which you would like to receive the registration text message and click Register.

Click Request SMS Code. You will be shown a window confirming that the message has been sent.

You will then receive a text message with a code in it. Enter the code into the field below and click Continue Registration.

You will then be taken to a confirmation screen to let you know that you have successfully registered.

If you select to decline registration or are unable to request a code due to previously declining to register SMS registration, please visit us in a branch or call us on 13 25 85, and our team will be able to assist you further.

The easiest way to reset your Internet Banking password is to follow the below steps:

1. Click the ’Forgot your password?’ link below the Log In button on the Internet Banking login screen. This will then bring up the Password Reset screen.
2. Enter your Member Number, Date of Birth and Mobile Number.
3. Once you have done this, click Next to be taken to a confirmation screen.
4. Check your details are correct then click the Reset button.
5. You will now receive an SMS message with a temporary password.

You will need to log in with your temporary password and then be prompted to change it when you do.

You can also call the Member Service Centre at 13 25 85 or visit a branch with identification, and a member of our team can assist with resetting your Internet Banking password for you.

If you are currently overseas and need assistance please give us a call on +61 8 8205 8888 or +61 8 7201 2400 and our team will be happy to assist.

Have an enquiry that is not urgent? If you use Mobile or Internet Banking, you can send us a message using the Secure Mailbox. This is found in the App under Contact Us and in Internet Banking under Services. Once you send us a message we will get back to you within 1-2 business days to assist further.

To send a Secure Message through Internet Banking:

1. Log in to Internet Banking
2. Select Services
3. Select Secure Mailbox
4. You may be required to complete a Secure SMS verification
5. To send a new message select Compose.

To send a Secure Message through the Mobile App:

1. Open the app
2. Log In
3. Select Menu, Contact Us then Secure Mailbox
4. Click the Pencil icon at the bottom right to compose a new message.

We may also send important, private information via Secure Messages, generally accompanied with a notification via email or a phone call to let you know that you need to log in and check your messages.

When logging in for the first time, you will automatically be prompted to choose a new password. Remember not to choose a password that is the same as your member number, or that is sequential letters or numbers. To maintain security, your chosen password must comply with the below:

• Minimum of 8 characters in length
• Maximum of 16 characters in length
• Must contain letters and numbers
• You may use a combination of lower and upper case letters, numbers and symbols
• Do not include the following characters and/or spaces: < > /

Once you have updated your password successfully, a confirmation message will appear. Select Continue to navigate to the Welcome Screen.

If you cannot update your password, please review any error messages and make changes where required. If you are still having issues with updating your password, please contact us.

Please ensure that you log into your Internet Banking account within 45 days of setting up your membership with us. If more than 30 days have passed you will need to get in touch with the Member Service Centre on 13 25 85 and quote your Telephone Access Passcode, or head into a branch with identification and request to reactivate your Internet Banking service.

You can set up alerts to be sent as a text to your mobile phone when certain transactions occur on your account, or when your account balance increases above, or decreases below a certain amount.

On the main navigation menu click on Services then click on SMS Alerts.

Click Create Alert, then click either GLOBAL, ACCOUNT or CARD and follow the prompts to set up the alerts that you would like to receive. Alerts that are already set up are clearly displayed on this screen. Include your mobile and email, then select which way would you like to be notified (SMS, email or both) and finally when would you like to receive the alerts.

Please note, SMS alerts (TEXT ME!) are sent 7 days a week between 7:00am and 10:00pm Central Standard Time. If an SMS alert event occurs on your account outside of these hours, the information will be sent to you once the service resumes operation.

To delete alerts simply click on the ellipsis next to it and select Delete.

Update your contact details today by following these simple steps:

1. Log in to Internet Banking.
2. Select 'Settings' in the menu.
3. Then ‘Contact Details’ or 'Address Details'.

Updating online requires SMS authentication for security. If your mobile number needs updating, or you are not setup for SMS security, please call us on 13 25 85 or visit a branch.

On the main navigation menu click on Services then click on Session History.

You can navigate to this section if you want to view the past interactions on Internet Banking.

This is handy if you suspect that someone else has logged into your account. Session history will show all changes that have been made to your accounts besides transactions that have been made.

If you want to see the transactions that have been made, navigate using the top menu to Accounts > Transaction History.

If you would like to view text messages that you have been sent by Beyond Bank in the past, click SMS history in the top navigation panel under Services.

This will take you to a screen that shows a brief description of all past text messages.

For more information about the body of each text message, you can call the Member Service Centre on 13 25 85.

Paying can be done in four easy steps:

1. Look for the BPAY logo and Biller Code on your bill
2. Log on to your internet, mobile, or over-the-phone banking service
3. Enter the required information – usually the Biller Code, Customer Reference Number, payment amount and date
4. Confirm the details and pay your bill.

Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.

You can only link one account to your mobile number.

You also can have another account linked to an email address.

Find out more about PayID here.

You can open a new account via Internet Banking. Simply click on Apply on the main navigation menu, then click on Open New Account and follow the prompts to select and create the account that you would like to open.

You can call the Member Service Centre on 13 25 85 if you need help deciding which account best suits your needs.

Yes. Cancelling your card will override any temporary blocks applied.

Yes, you can have more than one PayID linked to each account.

If you set up a new membership with us online or in a branch you will be asked to select a password as a part of this process, this will be used to log into Internet Banking with your Membership Number. Your membership number can be found on your welcome email or on the bottom of your card below your name. If you have an existing membership and setting up Internet Banking for the first time please visit us in a branch or give us a call on 13 25 85. Our team will then be able to get you set up and help step you through logging in for the first time, if needed.

Once you log in to Internet Banking for the first time, you will see an initial welcome screen, including some instructions to help you get started and an opportunity to download the Internet Banking Terms and Conditions within the Product Guide.

To continue, you must accept the Terms and Conditions. Click Accept to continue to Internet Banking: To provide additional security, a second form of identification is necessary if you want to use all of the features of Internet Banking. These features include External Funds Transfers (EFTs) and sending Secure Messages to our team.

When performing one of these actions, Internet Banking requests a security code that is verified against a code entered. For more details, please see the Second Tier Authentication section.

Temporary Card Block – Instantly apply a block to the card if it has been misplaced. The block can be removed at any time and does not stop recurring transactions or Digital Wallet transactions.

Online Purchase – Disable to block all card-not-present transactions.

Contactless – Disable to block all contactless transactions.

In-Store Purchase – Disable to block all card-present transactions. This will also block contactless transactions (excludes Digital Wallet transactions).

Digital Wallet – Disable to block all Digital Wallet transactions.

ATM Withdrawal – Disable to block domestic and/or international ATM cash withdrawals on the card.

BPAY is short for Bill Payment. It’s a fast, convenient and easy way to pay your bills through online banking. You can choose when, how much and from which account you want to pay from.

NPP is the acronym for the Payments Platform which is owned and operated by NPP Australia Limited. In 2017, NPP launched the Osko® service to make sending and receiving money faster by using a PayID.

Osko® is the first service available on the New Payments Platform (NPP). It will make sending and receiving money faster by using a PayID. A PayID is an alternative way to address payments. You can use this instead of remembering or sharing your BSB and account number. A PayID can be a mobile number or email address, and for businesses can also be an ABN or Organisation ID.

Payments via Osko come under your standard external transfer limit, no separate limit applies.

PayID is an alternative way to address payments. You can use this instead of remembering or sharing your BSB and account number. A PayID can be a mobile number or email address, and for businesses can also be an ABN or Organisation ID.

The Description field is used to explain what the payment is for. You can use up to 280 characters in this field. This field is visible for both the sender and the recipient.

The Reference field is a short description that can be used for things like providing a receipt or invoice number for your records. This field is visible for the sender only.

As an example, if you were having a tradesperson do some work and they gave you two invoices for two different tasks, they might provide invoice numbers for each of these or a specific reference they would like to have so they can know the payment is from you. This would go into the Description field and show on your statement, and they would be able to see this on theirs as well.

The invoice number may not help you tell them apart, so you might want to have a unique reference so you can tell the two payments to this tradesperson apart. This is where you can add something for you in the Reference field. If they were an electrician working in your kitchen and office, you might add the room name or the date the job was done to help you quickly differentiate between these in your statement or transaction listing. This cannot be seen by the person receiving the payment; only you, as the sender, can see what you enter in the Reference Field.

No. Once you make a change on one of your devices, the block will apply to your account which will be reflected across all your devices.

Yes. Direct debits made against the card number will continue to be deducted.

Yes. Card controls are available for Salary Packaging cards.