Is it really Beyond Bank?
Beyond Bank will never:
- call and ask you to transfer funds to another account or bank
- contact you to ask for any account or personal details in an unsolicited text or email
- ask for online banking passcodes or passwords over email, text or phone
- ask for remote access to your devices
- threaten you to take immediate action on an issue
How to check if it is really Beyond Bank:
- call our Customer Relationship Centre on 13 25 85. We are available Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays.
- send us a Secure Message via Internet Banking or our App
- visit your local branch
What to do if you've interacted with a suspicious call, text, email, or social media message:
If you have:
- provided any personal information or made payments to suspicious people
- clicked on any links or opened any attachments from suspicious phone numbers, email addresses, or social media profiles
- unrecognised transactions in your account
Act fast as you may have been scammed. Contact Beyond Bank immediately on 13 25 85 or visit your local branch immediately. What to do if you think you’ve been scammed
Report suspicious activity.
If you’ve received a suspicious message from someone claiming to be from Beyond Bank, do not reply or click on any links. Report it to us immediately and then delete the message straight after.
Impersonation scams.
These emails, texts, and social media messages are not from beyond Bank and are not authorised by us.
October 2025 – Beyond Bank SMS & email impersonation scam: Confirmation of Payment
We have received numerous reports of Beyond Bank Impersonation SMS and emails being received by our members in relation confirming a payment, with a call to action of replying ‘N’ if this was not requested.
What to look out for:
- if you receive a message out of the blue providing you with a One Time Passcode for a payment you do not recognise or requested
- the body of the text will ask you to respond if you did not request this: “If this was not request by you or you’re not expecting this, reply “NO”.”
- if you respond, you will receive a phone call from “Beyond Bank”. This is not us.
- you may also receive an email confirming you are speaking from an employee from “Beyond Bank”. This is not us.
What to do:
- do not reply to the message
- if you reply to the message and receive a phone call, hang up and;
- report the message as Spam, block the number, take a screenshot of the SMS and emails (if you receive one), and report to Scamwatch and Beyond Bank.
July 2025 – Beyond Bank phone call and SMS impersonation scam
We have received numerous reports of individuals contacting our members via phone and claiming to be from the Beyond Bank Security Team.
In order to appear legitimate, they send the member a SMS confirmation:
"This is an automated message to confirm you are currently connected to a member of our Security Team."
What to look out for:
- genuine Beyond Bank text messages are sent from BeyondBank (with no spaces in between). The SMS in this image is a scam because it is from Beyond.
What to do:
- to confirm you are speaking with Beyond Bank, hang up and call our Customer Relationship centre on 13 25 85
- report the suspicious activity to Beyond Bank and provide a screenshot
- block the number and report to Scamwatch
April 2025 – Beyond Bank SMS impersonation scam from 0423 852 590
We have received numerous reports of Beyond Bank Impersonation SMS being received by our members from the same number: 0423 852 590
What to look for:
- if you receive this message or a message from this number, it is a scam
- the body of the text says: “BEYOND BANK: We have temporarily placed your card on hold due to a suspicious direct debit authorisation to UCONNECTED for $79.99. Your one time passcode to authorise this payment is 521626. If you do NOT recognise this payment or are NOT expecting this, please respond 'N'"
What to do:
- do not reply to the message
- report the message as Spam, block the number, take a screenshot and report to Scamwatch and Beyond Bank
April 2025 – Fraud team impersonation scam
There have been reports of individuals contacting our members via phone and claiming to be from the Beyond Bank Fraud Team.
They will claim that there has been fraudulent activity within your accounts or cards to try to get an SMS code from you, which they will use to change your Internet Banking password.
Remember – if an SMS states: ‘NEVER SHARE this code/password with anyone, even Beyond Bank staff’, do not share the code or password.
What to look for:
- someone claiming to be from the ‘Beyond Bank Fraud Team’ calls you, saying they have concerns about suspected fraudulent activity within your accounts or on one of your cards
- they may provide several transaction descriptions that you will not recognise because they are fake
- they will advise that the transactions have been blocked to protect your funds and will offer to cancel your card and order a new one
- the scammer will say they need to verify your identity and ask you to tell them the SMS code that has been sent to your device, even though the text says to never share the password with anyone
- you may be giving out a code to reset your banking password or register a new device
- the scammer may then perform a number of unauthorised transfers over a few days, with the ultimate goal of clearing out your account.
What to do:
- to confirm you are speaking with Beyond Bank, hang up and call our Customer Relationship centre on 13 25 85
- block the number, take a screenshot and report to Scamwatch and Beyond Bank
Current scam trends.
August 2025 – Tax time scams
The end of the financial year is a busy time for scammers. Scammers take advantage of Australians who are likely to be communicating with the Australian Tax Office (ATO) by sending fraudulent messages:
- asking for payment of a tax debt advising you are entitled to a refund
- seeking personal information to complete your tax return
- threatening arrest if you don’t respond immediately
The ATO will never threaten you or ask for urgent action. If you receive one of these calls or messages:
- don't rely on the contact information provided
- don't give any personal information via text or over the phone
- don't make payments over the phone or via a link
- don't click on any links
If you’re unsure that a call or message is genuine, contact the ATO via the details published on their website
Keep reading: Is it really the ATO contacting you?
July 2025 – Watch out for ‘Hi Mum/Dad’ scams
We are seeing increased reports of ‘Hi Mum/Dad’ scams.
A ‘Hi Mum/Dad’ scam is when a scammer pretends to be a family member in distress, often pretending they have a new number because their phone was lost, broken, or stolen.
These scams are ultimately designed to manipulate you into handing over money or financial information to a scammer on the belief that you are communicating with a loved one.
What to look out for:
- a text message from an unknown number that appears to be from a family member
- they will claim to have damaged their phone
- they will urge you to respond as soon as possible via SMS.
What do to:
- verify who you are talking to. Call or contact your relative on the number already stored in your phone
- report the scam to Scamwatch
Remember - Stop, Check, Protect.
Three simple steps to keep us all safe from scams.
-
Stop.
If a call, email, or text feels wrong – stop and take a breath. A genuine organisation wouldn’t pressure you to act immediately. If you’re not sure, say ‘no’, hang up, or delete. -
Check.
Do you know who you are talking to? Verify the details first and only contact organisations using contact information that you find yourself from their official website or app. -
Protect.
Act quickly and contact your bank if you notice unusual activity or if a scammer gets your money or information. Report it to Scamwatch and help keep others safe.