Let us know if someone is pretending to be Beyond Bank.
It’s important to report suspicious texts, calls, emails, and social media accounts even if you did not engage with them. When you flag a threat, we can work to bring it down - keeping others safe.
How to report suspicious activity.
If you have received:
- an email from someone pretending to be Beyond Bank but you didn’t click any of the links
- a text message from an unknown number pretending to be Beyond Bank but you didn’t reply
- a direct message (DM) or saw a post from someone pretending to be Beyond Bank on social media but you didn’t respond
- a call from someone pretending to be from Beyond Bank who tried to get personal information or access to your accounts
- contact from someone claiming to be a customer of Beyond Bank requesting funds from you.
Here's what to do:
- Take a screenshot of what you received (if possible)
- Complete the form below
- Delete the suspicious message immediately
If there is anything we need to follow up on, we will call or email you. Otherwise, your part is done! We’ll take it from here.
What to do if you've interacted with a suspicious call, text, email or social media message.
If you have:
- provided any personal information or made payments to suspicious people
- clicked on any links or opened any attachments from suspicious phone numbers, email addresses, or social media profiles
- noticed unrecognised transactions in your account.
Do not use this form. Contact Beyond Bank immediately on 13 25 85 or visit your local branch as you may have been scammed or be vulnerable to a scam. What to do if you think you've been scammed
Visit the security hub.
When it comes to protection against scams and fraud, knowledge is power. We have a range of free resources and insights available to help you identify and avoid cybercriminals, keeping you and your community safe. Go to security hub
Common scams and fraud
Learn about the different types of scams and fraud, and what to do if it comes your way.
How to spot a scam
Latest scam and security alerts
Stay aware of the latest scams and fraud targeting Beyond Bank customers.
Stay informed
Account safety tips
Things you can do to make it harder for scammers to target you and your loved ones.
Account security tipsRemember - Stop, Check, Protect.
Three simple steps to keep us all safe from scams.
-
Stop.
If a call, email, or text feels wrong – stop and take a breath. A genuine organisation wouldn’t pressure you to act immediately. If you’re not sure, say ‘no’, hang up, or delete. -
Check.
Do you know who you are talking to? Verify the details first and only contact organisations using contact information that you find yourself from their official website or app. -
Protect.
Act quickly and contact your bank if you notice unusual activity or if a scammer gets your money or information. Report it to Scamwatch and help keep others safe.