How to report a scam.
If you think you’ve been scammed or have had your personal information stolen, act fast to limit the damage.
Follow these steps immediately:
- Stop all communications with the suspected scammer
- Change your password for Internet Banking and change your card PIN. You can also permanently cancel your card online via Internet Banking or the App
- Contact Beyond Bank on 13 25 85 or visit your local branch as soon as possible
Stolen cards or unauthorised card transactions. If someone has stolen your card or made a payment using your card details without your permission, you can call our Card Monitoring Team 24 hours a day on 1300 705 750
Need an interpreter? When you call us, tell the person who answers which language you speak and that you’d like an interpreter. We’ll arrange for someone to help you with your enquiry.
National Relay Service. If you’re deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact Beyond Bank, give our phone number 13 25 85 to the National Relay Service operator when asked.
What you can do.
Report it to Scamwatch
Seek support
Stay alert
What we'll do next.
Here’s what to expect once you’ve reported a scam to us.
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Protect and minimise damage.
Once we have been alerted to the scam, we will act quickly and do what we can to protect your account and funds. This may include blocking access to your Internet Banking or Mobile App to prevent unauthorised access. -
Investigation begins.
Our team will open an official investigation. As each scam is different, the time it takes to complete an investigation can vary. More complex scams may require additional time to thoroughly assess and resolve. -
Progress updates.
Throughout the investigation, we may contact you to ask for more information or to update you on our progress. If you haven’t heard from us in a while, it means we’re still working on your case, and we’ll be in touch when there’s something to share. -
Final outcome.
Once we’ve completed our investigation, we will send you an official letter to let you know of the outcome. Our team can also work with you to ensure your account is better safeguarded for the future, including turning on transfer limits or SMS notifications.
Scams can happen to anyone.
Being scammed is a horrible experience, but not an uncommon one. Thousands of Australians of all ages and walks of life are impacted by scams each year. If you need someone to talk to, help is available.
Beyond Blue
1300 22 4636 or online chat (24 hours a day, 7 days a week)
Lifeline
13 11 14 or online crisis support chat (24 hours a day, 7 days a week)
Has a scam caused you financial trouble?
If a scam is causing you problems with debt, there are free financial counselling services available to help you get your finances back on track.
Book with IDCARE.
IDCARE is Australia and New Zealand’s national identity and cyber support service.
If you’ve been impacted by a scam, identity theft, or cyber event, their expert case managers will assess your situation and develop a tailored response plan to guide you forward. This service is free for Beyond Bank customers.
If you’d like to connect with IDCARE, complete their online form or call 1800 595 160 and use the referral code BEYD22 when prompted.
Visit the security hub.
When it comes to protection against scams and fraud, knowledge is power. We have a range of free resources and insights available to help you identify and avoid cybercriminals, keeping you and your community safe. Go to security hub
Common scams and fraud
Learn about the different types of scams and fraud, and what to do if it comes your way.
How to spot a scam
Latest scam and security alerts
Stay aware of the latest scams and fraud targeting Beyond Bank customers.
Stay informed
Account safety tips
Things you can do to make it harder for scammers to target you and your loved ones.
Account security tipsRemember - Stop, Check, Protect.
Three simple steps to keep us all safe from scams.
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Stop.
If a call, email, or text feels wrong – stop and take a breath. A genuine organisation wouldn’t pressure you to act immediately. If you’re not sure, say ‘no’, hang up, or delete. -
Check.
Do you know who you are talking to? Verify the details first and only contact organisations using contact information that you find yourself from their official website or app. -
Protect.
Act quickly and contact your bank if you notice unusual activity or if a scammer gets your money or information. Report it to Scamwatch and help keep others safe.