Confirmation of Payee.

Confirmation of Payee is an industry-wide service that adds a layer of protection for payments to a BSB and Account number. It checks the Account name, BSB and Account number you’ve entered against the details held by the recipient’s bank, letting you know if it’s a match.  

This can help you make informed decisions before you make a payment, reducing the risk of scams and mistaken payments. 

You don’t need to do anything. When we activate Confirmation of Payee in Online Banking and our Mobile Banking app, it will happen automatically when you make a payment to a new BSB and Account number or edit a saved payee’s BSB and Account number.

When you make a payment to a BSB and Account number, Confirmation of Payee checks the details you enter against the Account name, BSB and Account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next;  giving you more confidence that the money you’re paying is going where you intend it to. 

A Confirmation of Payee occurs only on payments made between Australia bank accounts using a BSB and Account number through Internet and Mobile Banking. 

It will not occur on payments involving: 

• internal or overseas payments
• staff-assisted payments e.g. at a branch or over the phone. 

For Confirmation of Payee to run on your Mobile Banking app, you will need to update your app to the latest version, which will be available in early December. To run the latest version, you will need to have a device which runs on Android 6.0 for Android devices, or iOS 14 or later for Apple devices.  

If you have device that has an Operating System older than this, you will need to update your device’s Operating System in order to update your Mobile Banking app. Not running the most recent version of our Mobile Banking app may impact your in-app banking capabilities. 

Confirmation of Payee checks the Account name, BSB and Account number entered against the details held by Beyond Bank and advises them whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between Financial Institutions to ensure your data remains safe. 

If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy. 

If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not. 

Only the name(s) entered that is a match or close match on a joint account will be shown to the payer.  Account names that are not entered by the payer will not be displayed. 

If you want to get paid without any confusion or potential delays, you should provide the account name, BSB and account number exactly as recorded by Beyond Bank. This includes using the correct spelling and any middle names that form part of your account name. If you’re uncertain, it’s best to check these details with us.  This is also relevant for businesses whose account name may differ from their trading name, such as when a specific part of the business operates under a different name. 

Confirmation of Payee verifies the details entered by the payer against those held by the recipient’s Financial Institution, sometimes the payee may have a different name than what is recorded by us.  For example, they may have a trading name or trust name that is not recorded by us. 

Provide the payer with your full first and last name and the BSB and Account number of the account you want them to pay into.  Make sure the spelling is correct and matches exactly what we have on record as your legal account name. 

Recheck the Account name, BSB and Account number with the intended recipient to ensure the details you are entering are correct.  We encourage you to be aware of scams and frauds and always make sure you know who you are paying. Scams and mistaken payment may not be recoverable. 

Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen. 

If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details you enter before you send your money. 

Eligible customers may request to be opted out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact us.  

For all your banking needs, you can contact us on 13 25 85 or access your accounts through our Mobile App or Internet Banking. 

The Confirmation of Payee service is managed by your financial institution. Confirmation of Payee will never contact you directly about Confirmation of Payee. That means any message from Confirmation of Payee asking you to send money or receive money is a scam.  

If you believe you have been scammed, please contact us or refer to our security hub.