Mobile Banking.

The Quick Balance Widget refreshes your account information by running checks in the background. When your device is on Battery Saver or Power Saving Mode, background activity is restricted to conserve power. This can prevent the widget from updating and may trigger the message “Failed to get balances.”

If you see this message, check your device settings to see whether a power‑saving mode is active. Disabling it should allow the widget to update as normal.

You can update a saved payee in the Beyond Bank App by navigating to:

Menu > Pay > Manage Payees

Here you can edit the payee’s name, BSB, account number, nickname, or delete the payee if needed.

Please note: You can also adjust a payee’s nickname while making a payment. From the “Who are you paying?” screen, swipe left on the payee to edit their nickname. Only the nickname can be updated from this screen, all other details must be changed through the manage payees method above.

You can set up push notifications and alerts by following the steps below:

Step one: Enable app notifications on your device.

• iOS: Go to Settings > Notifications, tap the Beyond Bank App, and toggle Allow Notifications to 'on'
• Android: Go to Settings > Notifications > App Notifications, tap the Beyond Bank App and toggle Notifications to 'on'.

Step two: Enable banking notifications within the Beyond Bank App.

1. Open the App, log in and open the menu
2. Scroll to the bottom of the menu and tap Banking Alerts
3. From the Alerts page, you can select either
   • General alerts for direct credits and debits
   • Accounts alerts for threshold and scheduled balance alerts
   • Cards for alerts for card transactions.

A direct credit alert will send a push notification when any merchant credits any of your accounts.

A direct debit alert will send a push notification when any merchant debits any of your accounts.

A threshold alert allows you to set a top and/or bottom threshold for the balance of any of your accounts. If the threshold that you set is breached, you will see an alert.

All of the card alerts will allow you to nominate whether you would like to receive a push notification every time the card is used, or just when a transaction limit that you set is breached.

Note: Push notification alerts are setup in the same section as SMS alerts. No charge applies to the use of push notification alerts. However, SMS alerts incur a fee of $0.26c per message if activated. During the setup you will need to accept that this fee will apply if you enable any alerts by SMS.

Yes, the copy card details feature allows for quick entry of your card details. You can view/edit full card details via Mobile Banking by the following:

• Log into Mobile Banking
• Tap the menu in the top left corner
• Select ‘Manage Cards’
• Select the card you wish
• Tap ‘Details’
• Read and Accept Terms
• Simply tap the card detail you wish to copy.

Yes, you can customise the wallpaper that will show on your dashboard and on your login screen.

To customise your dashboard and login screen background, follow these steps:

1. Log into the Beyond Bank App
2. Scroll down the dashboard and select Personalise
3. Tap on the Wallpapers tab
4. In the Wallpapers tab, you can choose from the selection and set your wallpaper.

Yes, you can customise your own Quick Balance experience. You can select which account(s) and which types of balance(s) between the current and available balance that you would like it to show on the Quick Balance.

1. Log in to the app
2. Click the menu button in the top left-hand corner
3. Select ‘Accounts’
4. Select ‘Quick Balance’
5. Turn on and off the account(s) you would like to see
6. Tap the cog icon in the top right corner of the screen to select which balance types you want to appear.

1. Yes, the first step is to ensure Quick Balance is set up within the Beyond Bank App
2. Go to your Phone Settings
3. Select ‘Siri & Search’
4. Scroll down and select the Beyond Bank app
5. Ensure ‘Use with Ask Siri’ is enabled.

From here, you can use Siri for Quick Balance, using the phrases "How much is in my bank account?" and "What is my balance?". Once set up, you can ask Siri these phrases on your iPhone or using your compatible and linked Apple Watch device as well.

No, you can use the Beyond Bank Mobile Banking app anywhere with data coverage or Wi-Fi access.

Watch the video to discover how easy it is to access and manage your accounts and cards on the Mobile App.

The latest update of the Beyond Bank mobile app supports PayID, so you can send & receive money in minutes.

Watch the video to see how easy it is to create a payID, then make payments instantly.

If you have already set up a Payday Countdown, you can edit this by tapping the Cog Wheel on the Payday Countdown widget.

With the introduction of the New Payments Platform and our updated App, the way you pay a member has changed. However, the payment will still be made in an instant! Please follow the instructions below to complete a payment.

1. Select Make Payment, Add Payee
2. When adding a payee select Account. To pay a member our BSB is 325-185
3. Follow the steps to complete the payment.

The payment will be sent to their account instantly using Osko!

You can remove the Payday Countdown from your dashboard by completing the following steps:

• Log into Mobile Banking
• On the dashboard, scroll down and tap ‘Personalise’
• Tap the red icon next to ‘Payday Countdown’.

You can view this within Internet Banking via the Card Management tab or Mobile Banking via the Manage Cards tab. Simply select a card and tap/click Linked Accounts. You will now be able to see the linked account name and number and the relationship that determines how your card is accessed.

Please note account relationships are an indication only and may vary for certain transactions such as Bank@Post.

The Favourite Accounts widget allows you to easily change the order of your accounts and set your favourite accounts shown on the dashboard.

1. Click Edit Favourites or the cog icon
2. Select or deselect accounts (choose which accounts to show or hide)
3. Hold the three-lined icon next to an account, drag it to your desired order, and release it to set the position.

The account at the top of this list will be your default account, and it will appear first when you select an account to transfer from.

If you prefer not to use the Favourite Accounts widget, you can also reorder accounts on the Accounts page.

1. Go to the Accounts page
2. Tap the finger icon in the top right corner
3. Tap, hold, and move your account tiles to reorder.

When you register the Mobile Banking app on an iOS phone that has Touch ID enabled, you will be asked whether you would like to enable the facility for use when you use the app.

If you enable Touch ID for use in the app, anyone with a fingerprint registered to that device will be able to log into Mobile Banking using their own fingerprint. You are advised to only enable Touch ID if you are the only person who knows your device passcode and has their fingerprint registered.

To manage the Touch ID facility:

• Tap the menu button and select App Settings
• Then Touch ID, you will be taken to a screen where you can find information about the facility and switch it on and off.

To make a BPAY payment:

• Tap the menu button and select BPAY
• Select New Biller and enter the biller code and reference numbers (provided to you by the recipient organisation). You will also have the option to save the biller and create a nickname for them for future transfers
• Enter the amount and description (optional) and select which account the money is being sent from and tap the arrow to go next. If you have made a payment to the intended recipient in the past and saved the biller, you can simply select them from the list displayed under BPAY
• Review your transaction details on the confirmation page, tap Pay Now to complete the transaction. Once your payment is processed you will see a receipt screen. BPAY transactions can take between 24 and 48 business hours.

If you do not have the option to select an account, then you may not have any accounts eligible to process the payment from. This can include accounts requiring two or more signatories or accounts such as Salary Packaging or Lending Accounts on which certain limitations may apply.

Before you start. 

You can use the Beyond Bank Mobile App once you’re registered for Internet Banking and have accepted the Internet Banking Terms and Conditions.

If you’re not yet registered, see how to set up Internet Banking. 

Know the difference.

Internet Banking password.

An 8–16-character password. You use this to log in to Internet Banking and for first-time Mobile App registration.

App PIN.

A 4 digit PIN. You use this for everyday access to the Mobile App after registration.

What you'll need.

To register for Mobile Banking, make sure you have: 

Your member number.

If you don’t know it, you can recover it without logging in. See how to find your member number?

Your internet banking password.

This is your 8-16 character password. If you've forgotten it, see how to reset your internet banking password.

Your mobile phone.

With access to SMS or VIP security if you use a VIP token. Learn more about registering for Secure SMS. 

Steps to register for mobile banking.

1. Download the Beyond Bank Mobile App from the Apple App Store or Google Play Store.
2. Open the app and tap Log in and start banking.
3. Enter your Member Number.
4. Enter your Internet Banking password.
5. Create a name for your device. This helps you recognise it later.
6. Create and confirm your 4-digit app PIN.
7. Choose whether to turn on Touch ID or Face ID, if your device supports it.
8. Enter the SMS security code sent to your phone, or your VIP security code if prompted.
9. Read and accept the Terms and Conditions.

Once complete, your device will be registered for mobile banking.

If registration doesn't work, and/or you recieve an error message.

If you’ve followed the above steps and are still having trouble, we’re here to help.  

Call us on 13 25 85, Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays.  

You can also visit a branch. 

Logging in after registration. 

After registration, you can log in using:

• your 4‑digit app PIN, or
• Touch ID or Face ID, if you’ve turned it on.
  
  

If your PIN or biometrics aren’t working.

If your PIN or biometric login isn’t working after multiple attempts, your app access may be locked due to consecutive incorrect attempts.

You can reset this yourself by following the steps below.

1. Open the Mobile Banking App.
2. On the PIN screen, tap Forgot your PIN?
3. Tap Deregister device.
4. Re‑register your device using your Member Number and Internet Banking password.
5. Create and confirm a new App PIN.
6. Choose whether to enable Touch ID or Face ID (if supported by your device).
7. Enter the SMS security code sent to your phone, or your VIP code if prompted.
8. Read and accept the Terms and Conditions. 

Once complete, you’ll be able to log in again using your new App PIN or biometrics. If you’re still unable to log in after completing these steps, contact us or visit a branch and we’ll help you get back in.

Mobile banking setup. 

Watch the video below to learn how to register and start using the Beyond Bank Mobile Banking app. 

We're here to help.

If you’re still having trouble, we’re here to help.  

Call us on 13 25 85, Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays. You can also visit a branch with photo ID, Find a branch. 

The setup process is slightly different depending on your device's operating system, the steps for iOS and Android are:

iOS:

1. Touch and hold the background until the apps begin to jiggle
2. Tap 'Edit’ in the top left corner
3. Select ‘Add Widget’
4. Search and select the Beyond Bank App
5. Tap ‘Add Widget’

Please note iOS allows for one account to be shown per widget, if you wish to show multiple accounts, you will need to add additional widgets.

Android:

1. Long press your devices home screen, then tap 'Widgets’
2. Find the Beyond Bank widget, tap and hold to drag and place on the screen of your choice.

You can transfer funds within your own membership by tapping Transfer from the main menu. Here you can select the account that you would like to transfer from and to. When you have selected these accounts, enter the amount and description, and then you will be taken to a confirmation page.

When you have confirmed all of the details, tap Transfer Now to complete the transfer.

Once your payment is processed a receipt will be provided.

To transfer funds to another financial institution you can:

• Select Make Payment from the menu.
• Once on the Make Payment screen, select Add Payee and Someone. Enter the full name of the person you are sending money to, their BSB number and account number. You will also have the option to save the payee and create a nickname for them for future transfers.
• Enter the amount and description (optional) and select which account the money is being sent from and tap the arrow to go next.
• If you have made a payment to the intended recipient in the past and saved the payee, you can simply select them from the list displayed under Make Payment.
• Review the details of your transaction, then select Pay Now to submit it.
• Once your payment is processed you will see a receipt screen. Transfers between financial institutions within Australia can take between 24 and 48 business hours.

Currently, one membership can be registered for Mobile Banking per device.

You can register one membership to multiple devices.

When to deregister:

• When you replace your mobile device and no longer need to access the mobile banking app on the old device
• When you factory-reset your mobile device, and re-install the mobile banking app.

Why deregister?

• All registered devices will receive notifications and alerts, so avoid other people receiving notifications about your banking activity
• Keep the number of registered devices as low as possible to reduce the risk of unauthorised access.

Steps to deregister in the app:

• In the main navigation menu: Settings > My Devices
• Select the device you wish to remove
• Select “Deregister device” button.

The latest update of the Beyond Bank mobile app supports PayID, so you can send & receive money in minutes.

Watch the video to see how easy it is to manage PayIDs.

How to register for Mobile Banking.

How to create payments using the Mobile App.

How to create and pay with PayID on the Mobile App.

How to manage your PayID on the Mobile App.

If you can’t see all of your accounts in Mobile Banking, you can call the Member Service Centre on 13 25 85 and have those accounts made visible.

If you have a two-to-sign account, you will be able to view the account, but you will not be able to make transactions as only one member can sign into Mobile Banking at a time.

• Quick access to your account balance without needing to log in every time
• Add your card to Apple Pay instantly, without needing to fumble around with the physical card
• Discuss your account needs via secure messages within the app
• Simple, secure banking at your fingertips. PIN + Device-based security makes mobile banking incredibly simple and secure
• Activate your credit or debit card, cancel with easy your lost or stolen cards, lower your credit card limit or cancel your credit card account
• Keep track of your details on the go. Manage payments and purchases or check balances and bills anywhere, anytime
• Plan your next adventure! Advise your travel details or complete international transfers and payments
• Customised communication. With personalised alerts and updates, our mobile banking app can let you know if you’re near your balance limit or when particular payments or purchases are made
• Plan your savings or loans. We’ve created some great little calculators to help you save some money or repay a loan. Or just make sure you aren’t living beyond your means
• Locate branches. Quickly find your closest branch based on your mobile location
• Research latest products and rates. Simple, no-fuss updates about new products and the latest interest rates on offer
• Contact us. Get in touch with us, or use our app to securely message us.

Our award-winning Mobile Banking app for iOS and Android phones is packed full of an ever-expanding suite of innovative features!

Below is a list of all the features that we offer, and a video that you can view for a demonstration.

Account and General Information

• Product Information
• Calculators
• Overseas travel assistance
• Locate branches
• Secure Messaging
• Update your address
• View and manage eStatements
• Add account nicknames
• Add the new smartphone widget to access Quick Balance on your device without opening the app
• 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features
• Card Management
  • Change Card PIN
  • Set Up Apple Pay
  • Cancel lost or stolen cards
  • Reduce credit card limit
  • Close credit card account
  • Card controls including online and in-store purchases, contactless, digital wallet and ATM withdrawals.

Transfers

• BPAY
• Scheduled Payments
• External Transfers
• Transaction Listings
• Create PayID
• Change transaction limits.

Alerts

• General Alerts for:
  • Direct Credits
  • Direct Debits.
• Card Alerts for:
  • Paywave/Paypass Transactions
  • ATM Withdrawals
  • EFTPOS Transactions.
• Account Alerts for:
  • Threshold breaches
  • Scheduled Balance Notifications.

The standard daily transaction limits for Mobile Banking are as follows:

• External Transfer: $5,000
• BPAY:  $10,000
• Internal Transfer: $5,000

You can increase or decrease your daily limits from Settings > Transaction Limits in the menu. If you wish to increase any of your daily transfer limits above $20,000 you will need to call us on 13 25 85 or visit your nearest branch.

You can find your member number either on the front of your Beyond Bank Access Card or at the top of the first page of your statements. If you currently use our Mobile Banking app on another device, you can also find this in the menu when logged in under Useful Info > App Details. If you do not have access to these options, please contact us by phone on 13 25 85 or visit a branch.

If you do not know your password, you can reset it by selecting the 'reset' button from the login page on the app. A temporary password will then be sent to you by SMS that you can use to sign in.

If you do not have a mobile number on file, the temporary password does not work, or you need further assistance, please give us a call at 13 25 85 or visit us at a branch.

Within Internet and Mobile Banking, we have the Create Transaction Listing feature. This is found under the Accounts tab. This feature can generate up to 1 year's worth of transactions on a Beyond Bank letterhead PDF document.

Please note: Transaction Listings are not to replace Statements, only to bridge the gap between your last statement and a recent date. Transaction Listings cannot provide transactions that surpass the timeframe of a year from the current date.

Quick Balance enables you to view the current and/or available balance of your selected accounts without logging in to the app. Additionally, you can tap any of your accounts listed in Quick Balance to go directly to the Account Balance page in the app (login required).

• For Apple products (iPhone/iPad), iOS 14 and above is supported
• For Apple Watch version watchOS 4 and above is supported
• For Android mobile phones, Android Version 10 or above is supported.

Please note, while these versions are supported, we recommend using the latest operating system to ensure full access to all app features.

Quick Balance is available in two locations on your device:

1. The Mobile Banking App login screen
2. A widget is available to set up for both iOS and Android devices.

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock. Your Mobile Banking could also be locked due to not logging in to your Internet Banking service in the last 12 months. To unlock it, please visit a branch with identification or call the Member Service Centre on 13 25 85.

Find out more about Mobile Banking here.

• PayID: Send & receive money in minutes
• Pay a friend on the move. Add new payees when it’s convenient for you
• Apple Pay integration. Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only)
• Schedule transactions and see a list of scheduled transfers
• See your pending transactions
• Change your transfer limits
• Keep track of your details on the go. Manage payments and purchases or check balances and bills anywhere, anytime
• Share your account details. Share your BSB and account number using the device's native share function This usually includes SMS, email and any other sharing apps available on your device
• Tap any transaction listed in your transaction history to see more information, including the time the transaction was made
• Stay alert with additional Push Notifications. Keeping you informed when your balance reaches negative, or a payment is almost due or overdue

Watch the video to discover how easy it is to make mobile payments with Beyond Bank Mobile App.